The brief
“Every time a client books, I manually text them the night before to confirm. Sometimes I forget and they don't show up. I waste 2 hours a week just on confirmations.”
Appointment confirmation and follow-up
Every booking is confirmed, reminded, recorded, and followed up without the front desk chasing it.
- Est. return
- 4 to 6 hours/week
- Steps
- 04
- Tools
- 06
- 01
Capture the booking
New appointment in Booksy / Booksy + Google Sheets
- 02
Confirm the appointment
Client record created / Twilio + Gmail
- 03
Send the reminders
Appointment time minus 24 hours / Twilio
- 04
Follow up after the visit
Appointment marked complete / Mailchimp + Calendly
Estimated return
4 to 6 hours/week